http://dspace.iimk.ac.in:80/xmlui/handle/2259/1210 2026-09-21T00:47:31Z http://dspace.iimk.ac.in:80/xmlui/handle/2259/1216 The Polarizing Impact of Political Disinformation and Hate Speech: A Cross‑country Configural Narrative Satish Krishnan; Pramukh Nanjundaswamy Vasist; Debashis Chatterjee Information and communication technologies hold immense potential to enhance our lives and societal well-being. However, digital spaces have also emerged as a fertile ground for fake news campaigns and hate speech, aggravating polarization and posing a threat to societal harmony. Despite the fact that this dark side is acknowledged in the literature, the complexity of polarization as a phenomenon coupled with the socio-technical nature of fake news necessitates a novel approach to unravel its intricacies. In light of this sophistication, the current study employs complexity theory and a configurational approach to investigate the impact of diverse disinformation campaigns and hate speech in polarizing societies across 177 countries through a cross-country investigation. The results demonstrate the definitive role of disinformation and hate speech in polarizing societies. The findings also offer a balanced perspective on internet censorship and social media monitoring as necessary evils to combat the disinformation menace and control polarization, but suggest that such efforts may lend support to a milieu of hate speech that fuels polarization. Implications for theory and practice are discussed. Information Systems Frontiers -pp 663–688, Satish Krishnan (Information Systems Area, Indian Institute of Management Kozhikode), Pramukh Nanjundaswamy Vasist (Information Systems Area, Indian Institute of Management Kozhikode), Debashis Chatterjee (Organizational Behavior and Human Resources Area, Indian Institute of Management Kozhikode) DOI: https://doi.org/10.1007/s10796-023-10390-w 2023-04-17T00:00:00Z http://dspace.iimk.ac.in:80/xmlui/handle/2259/1215 Why do Consumers Believe in Brand-related Fake News? Insights from a Methodological Juxtaposition of QCA and Meta-Synthesis Satish Krishnan; Pramukh Nanjundaswamy Vasist Fake news poses a severe threat to brands in the digital era. Despite an escalating crisis, the combination of factors that dictate belief in fake news remains unclear. To this purpose, we evaluate the expanding corpus of fake news articles that discuss the impact on brands and deliver crucial insights through a first-of-its-kind methodological fusion of meta-synthesis and qualitative comparative analysis. Preliminary analysis reveals a set of four themes that induce belief in fake news. The envisaged plan for qualitative comparative analysis seeks to unpack the combinatorial effect of factors driving belief in brand-related fake news. This would serve as the basis for formulating propositions to guide empirical advancements in the field. International Working Conference on Transfer and Diffusion of IT - pp 251–258, Satish Krishnan (Information Systems Area, Indian Institute of Management Kozhikode), Pramukh Nanjundaswamy Vasist (Information Systems Area, Indian Institute of Management Kozhikode) DOI: 78-3-031-50204-0_21 2024-01-01T00:00:00Z http://dspace.iimk.ac.in:80/xmlui/handle/2259/1213 Country branding in post-truth Era: A configural narrative Satish Krishnan; Pramukh Nanjundaswamy Vasist This study investigates the impact of online disinformation and hate speech on a country’s image, considering its implications for the destination’s image and tourism prospects. Utilizing the theoretical lens of soft power, the study performs a macro-level empirical analysis across 56 countries on the influence of a diverse array of online disinformation variants and hate speech on the nation’s brand image. The results from the configurational analysis demonstrate the increasing dominance of state and partisan factions-led disinformation, which collectively impact the nation’s image. The findings also shed light on the diminishing role of foreign disinformation, while the ancillary function of online hate emphasizes the significance of disinformation amplified hate speech, which has become increasingly commonplace in global political discourse, with such disinformation campaigns using hate speech as an amplification strategy. The study contributes to contemporary tourism research, which underscores the vitality of the country’s image to tourism and offers recommendations to destination marketing organizations towards intensifying efforts to preserve the country’s image. Journal of Destination Marketing & Management - Satish Krishnan (Information Systems Area, Indian Institute of Management Kozhikode), Pramukh Nanjundaswamy Vasist ( Information Systems Area, Indian Institute of Management Kozhikode) DOI: 10.1016/j.jdmm.2024.100854 2024-03-12T00:00:00Z http://dspace.iimk.ac.in:80/xmlui/handle/2259/1212 Does centralization of online content regulation affect political hate speech in a country? A public choice perspective Satish Krishnan d; Jithesh Arayankalam; Prakriti Soral; Anupriya Khan; Indranil Bose This study primarily examines how the centralization of online content regulation increases political hate speech in a country. It also explores the roles of the government’s social media surveillance and disinformation in this relationship. Calhoun’s public choice theory is used as a theoretical foundation to examine relationships. Data from 179 nations are analyzed using a mixed-method approach (i.e., path analysis and fuzzy set Qualitative Comparative Analysis), and the findings reveal how centralization of online content regulation results in higher levels of political hate speech by increasing social media surveillance of political content and disinformation through social media by the government. Information & Management - Satish Krishnan (Indian Institute of Management Kozhikode, Kozhikode, India), Jithesh Arayankalam (Information Systems Area, Indian Institute of Management Raipur), Prakriti Soral (Organizational Behavior & Human Resource Management Area, Indian Institute of Management Indore), Anupriya Khan (Information Systems & Business Analytics, Indian Institute of Management Ranchi), Indranil Bose (HKU Business School, Hong Kong, Hong Kong) DOI: 10.1016/j.im.2024.103919 2024-01-04T00:00:00Z