A Qualitative Study of Training Effectiveness

Abstract

Organizations invest a lot of money and time on training towards employee development and learning transfer. Training is defined as a systematic process designed to provide trainees with knowledge, skills and develop positive behavioural attitudes. A well defined learning objective and corresponding evaluation of change in knowledge, skill and behaviour can be the measure of success of training programme. In recent years we have observed the outsourcing of the programmes to the training houses and educational institutions. However, limited research has examined the effectiveness of the same. This study tried to analyse the experience and feedback of 51 participants from two training programmes by using grounded theory approach. The sample consists of 24 participants from government sector and 27 participants from a private firm who attended the training programme organised in an outsourced environment. This paper tried to explore the measures of effectiveness of training. It was also tried to investigate the difference between the measures (if any) between the sectors. This study will have implications not only for the researchers, but also for the trainers and the corporate human resource professionals who are involved in defining, designing, and delivering numerous training programmes.